Any questions?

Traditionally, renting ski gear means driving or arranging transport to a rental store, finding parking, lining up, filling out paperwork, and heading back to the store for any issues or to return your equipment.

With Snopro, you can skip all of that. We come directly to your accommodation for fitting, servicing, and pick-up - simple and smart!

Our minimum rental is 2 days for our delivery service

We all value ease and convenience in our lives, and this is especially more important when you're on holidays. Snopro offers the most convenient, customer focused rental solution there is. With premium equipment and competitive pricing, it really is a no brainer.

The information you will need to complete a booking for each renter is: name, age, height, weight, shoe size, skier Ability, what ski or snowboard package they require, and any additional items they need. If you have all of that info, you are good to go online or call to book. If you need to get these details from everyone, we have a simple reservation info sheet you can print out here (Excel format). With the information you have collected you can then complete your online booking or choose to email it through and we will do the booking for you!

• Minimum rental period is 2 consecutive days.

• Snopro offers 10% off for 5 or more days of consecutive rentals (discount is applied to rental items only).

• Snopro will fully refund all payments if the booking is cancelled prior to delivery due to a change in circumstances.

• All prices listed are in Japanese Yen and includes taxes.

• We charge the outstanding balance on bookings (if any) only after delivery is made and renter(s) are satisfied.

• We do not charge for deliveries made after 1pm for that day.

• Refunds will be made for mountain closures, injury or illness (accompanied with a doctors certificate), flight cancellations or full day flight delays.

• Rental charge is based on total rental period, not actual days used.

• A discount of 500yen is applied if own boots are supplied.

• The renter can swap between equipment or packages, you will be charged the difference for an upgrade. No refunds given to downgrade.

• Insurance is charged at 500yen per day, per person and covers accidental damage only. Malicious damage or total loss (theft or other) is not covered. Minimum charge for damaged equipment is 80000yen.

Our vans are our mobile rental store. We keep a complete stock of all size boots in our van. We include a Boot Fit Guarantee with every rental to put your mind (and feet) at ease.

Whilst our standard boot is built for comfort it must be of softer construction to do this. We introduced a 'Deluxe Boot' upgrade to increase performance by reducing flex over the standard boot and adding comfort by supporting the foot and arch with an aftermarket insulated foot bed by Sidas. We offer this boot to more experienced skiers only.

Yes, you can swap, as long as the new package does not exceed the cost of the package you originally purchased, if so, we simply charge the difference.

We offer ski equipment rentals for all ages, with boots starting at size 15.5 Mondo, 70cm Skis and 80cm Boards. 

Absolutely! At no cost. Starting at Hirafi, finishing in Annupuri? or vice-versa? Our service covers you in all locations - Hirafu, Hanazono, Niseko Village, Annupuri, Moiwa and Kutchan everywhere in between.

Wrong, in fact because we don't pay a premium for rental space in town we have reduced overheads, this enables us to keep our prices competitive and in many cases more affordable than some traditional rental stores.

To nearly all accommodation throughout the greater Niseko area including Hirafu, Hanazono, Niseko Village, Annupuri, Moiwa and Kutchan. Further out? Just email or call and we can tailor a special delivery. Please check exclusions answered in question below.

While we deliver to the vast majority of accommodations in the Niseko area, a few specific hotels maintain exclusive rental policies and forbid guests utilising outside delivery services on their premises.  Any bookings for these locations will result in cancellation and a full refund.

As a result, we unfortunately are unable to provide delivery to the following locations:
Ki Niseko
Skye Niseko

Sure! Makes sense to be organized! You won't be charged another day for deliveries made from 1pm onwards.

For the best chance of securing your ski or board rental, we recommend pre-booking. However, if you'd like to book for the same day, it helps to call or live chat to check availability.

We understand that unforeseen factors like delayed flights can sometimes cause you to run late. If you’re running behind or need to make any changes to your booking, please call or email us to let us know.

We offer 10% off with 5+ day rentals, this is to factor into the cost that you may take a day off. You are welcome to make two separate bookings (taking into consideration the 2 day minimum rental) if you will be taking a break from skiing.

Risk-Free Rentals! At Snopro, we understand plans change. We have now removed our cancellation policy entirely, meaning you can access a full refund prior to delivery should circumstances change.

Yes, 500yen a day.

You can simply choose to pay up front or a 10% deposit at time of booking, the balance will be deducted from the same credit card after delivery (unless you specify otherwise). Your credit card is safe with us, we use SSL encryption and employ a 3rd party PCI compliant gateway to handle payments. No credit card details are stored by Snopro Ltd.

It covers accidental damage to equipment (top sheet scratches, core shots while skiing etc). It does not cover malicious damage (skiing on the road!) or complete loss (theft or misplaced). If you decide against our insurance be aware the minimum charge for damaged equipment is 80000yen.